The AI Front Office for Plumbing Companies
A burst pipe is an emergency for your customer and an opportunity for you. Lemma answers instantly around the clock, triages the urgency, and gets the job on your board before the caller phones anyone else.
- 24/7 emergency answering
- Triages urgency
- Dispatches to on-call
A front office built for plumbing.
- Answers Every Emergency Instantly
- Triages and Routes Urgent Calls
- Books Standard Jobs Automatically
- Chases the Quotes You Sent
The Calls You're Missing in Plumbing
Plumbing calls are urgent, unpredictable, and often after hours, exactly when a missed call costs you the most.
Emergencies Go to Voicemail
A customer with water pouring through the ceiling won't leave a message. They'll call the next plumber and book them instead.
Nights and Weekends
Most emergency plumbing calls come outside business hours, when there's no one at the desk to answer and win the job.
Ringing While On a Job
You can't run a wrench and answer the phone at the same time, so new work slips away while you're under a sink.
No Time to Follow Up
Quotes for repipes and water heaters go cold because nobody circles back to the customer who was almost ready to buy.
A Front Office That Works Like You Do
Lemma understands the difference between a dripping faucet and a flooded basement, and acts accordingly.
Answers Every Emergency Instantly
Picks up on the first ring, 24/7, so the customer with a real emergency reaches you and not your competitor.
Triages and Routes Urgent Calls
Recognizes true emergencies, gathers the critical details, and transfers or texts your on-call plumber immediately.
Books Standard Jobs Automatically
Schedules non-urgent repairs and installs directly into your calendar and confirms the appointment on the spot.
Chases the Quotes You Sent
Follows up by text on open estimates for bigger jobs, so fence-sitters get a nudge instead of going quiet.
From First Ring to Five-Star Review
Every call kicks off a journey Lemma runs from start to finish, booking the job, keeping the customer happy, and turning that visit into a review that brings in the next customer.
- 1
Customer Calls
A new or existing customer reaches out, any hour, any day.
- 2
Lemma Answers
The call is picked up on the first ring and handled in your company's voice.
- 3
Appointment Booked
The job is scheduled straight into your calendar and confirmed on the spot.
- 4
Reminder Sent
An automatic reminder goes out before the visit, so the customer shows up ready.
- 5
You Do the Work
Your team delivers the service and does what they do best. No phones, no admin in the way.
- 6
Automatic Follow-Up
A friendly message checks in afterward to make sure the customer is happy.
- 7
Review Requested
At the perfect moment, that happy customer is invited to leave a review.
- 8
More 5-Star Reviews
Great reviews stack up and lift your reputation everywhere new customers look.
- 9
More Customers
A stronger reputation brings in the next customer, and the whole cycle starts again.
Every step runs automatically, in your company's voice, turning one phone call into a booked job, a happy customer, a glowing review, and the next customer in line.
Lemma Works Across Service Businesses
See how the same managed AI front office is tuned for other trades like yours.
Every Day Without Lemma, Customers Slip Away
See exactly how Lemma would work for your business. We'll review your customer journey and record a personalized video showing how Lemma automates your front office, from the first call to the final 5-star review. Yours within 24 hours, no meeting required.
Prefer to talk first? Schedule a discovery call.
Prefer email? Reach us at roman@lemma-technologies.com.